Free UK shipping over £50
Free UK shipping over £50
1.1 Product descriptions
All the information on our online shop website is accurate to the best of our knowledge. However, we cannot guarantee that all product descriptions are current and error free. We will correct errors as soon as they are brought to our attention. Because of the difference in which computer screens display colours, the colour that you see may not match the actual colour of the yarn. If a product you have ordered is not as described, you may cancel your order and return the Goods to us in an unused re-saleable condition for a refund. We do not accept returns of any yarns that are discontinued or have been bought on sale.
1.2 Our delivery service
For a delivery address in the UK, we use Royal Mail 1st class recorded delivery. Provided the goods are in stock, customers can expect delivery in 3 to 5 working days. However, a signature will be required upon receipt.
We currently do not deliver outside of the UK.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make the order. However, please note that the delivery address of your order must be the same as that which you registered with the online shop
We reserve the right to withhold delivery to any particular place or location at our sole discretion.
The risk in delivery of the goods passes to you on the commencement of supply or transportation to you or, where you will not accept supply on the date of delivery, to temporary storage arranged by us or the postal / courier service making the delivery.
1.3 Making payments
All Payment are made via Paypal.
Please note that we do not accept payment by cheque in our online shop. If you are holding a gift voucher, these may be redeemed in our shop located in Sutton Coldfield, and not via the online shop.
Your order is accepted once payment is received. You will receive a confirmation of your order by email.
1.4 What happens if goods are out of stock?
In the event that we do not have enough stock to complete your order, we will email or phone you to advise. You may wish to have your requested items back-ordered at that point, take part delivery or cancel the order. Please note that it can take between 5 and 28 days to re-stock.
2. CANCELLATION / RETURNS POLICY
2.1 Cancellation of an order
You have the right to cancel your order any time up and including fourteen days after delivery.
For a full refund, you must contact us in writing (by email or by letter, but not by telephone, within fourteen days, and goods must be returned within 30 days from delivery unopened and in a re-saleable condition.
Pease note goods collected instore will only be eligable for a refund if requested at time of collection unless faulty.
Several types of goods are exempt from being eligible for return:
-All printed and digtal matter such as books, magazines, and patterns
-Any items discounted or on sale
-If the seal sticker has been damaged
We cannot be liable for returned goods which are lost or damaged in transit, so please ensure you use a recorded delivery service and insure the items for their value.
Once goods are received, we will do a PayPal refund.
2.2 How to return goods.
Goods returned must be accompanied by a copy of the original receipt, order number, customer’s email address, phone number and delivery address. All goods should be sent recorded delivery, and must be insured for the full value of the contents. We cannot be responsible for lost or uninsured packages.
When advising us of cancellation of an order, or that you received damaged goods, please email firstname.lastname@example.org, or write to the return address below.
Send all returned goods to:
The Knitting Corner – Returns
No5 Mitchells’ shopping centre
2.4 Cancellation by us
We reserve the right to cancel the contract between us if:
(a) we have insufficient stock to deliver the goods you have ordered
(b) we do not deliver to your area
(c) one or more goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel the contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
We do not disclose customer information to any third parties. Registered customers will be emailed by us from time to time, with news about the shop unless they opt out of this service.
Our liability to you in contract law or in tort or otherwise howsoever arising in relation to these terms and conditions is limited to our charges for the goods. We will not be liable to you for any loss or destruction of the goods, temporary or otherwise, which occurs following use or application of the goods except and to the extent that it is caused by the wilful default of one of our employees. Although we will endeavour to ensure that the goods are safe to use, we will not, except insofar as it cannot exclude its liability for death or personal injury caused by its negligence, be liable for any damage (physical or otherwise), loss or expense caused either directly or indirectly by use.
We will not liable for any breach of these terms and conditions caused by matters beyond our reasonable control including acts of God, fire, lightning, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), weather of exceptional severity or acts of local or central government or other authorities.
We reserve the right not to sell to any prospective customer at our sole discretion.
6. ENTIRE AGREEMENT
These terms and conditions constitute the entire agreement between the parties on the subject matter contained herein and supersedes all representations, communications and prior agreements between the parties in that regard. Each party acknowledges that upon entering into this Contract it does not rely and has not relied on any representation (whether negligent or innocent), statement or warranty made or agreed to by any person (whether a party to this Contract or not) except those expressly referred to in this Contract. the only remedy available in respect of any misrepresentation or untrue statement made to either party shall be a claim for damages for breach of contract under this Contract. This clause shall not apply to any statement, representation or warranty made fraudulently, or to any provision of this Contract which was induced by fraud for which the remedies available shall be those available under the law governing this Contract.
7. THIRD-PARTY RIGHTS
A person who is not a party to this Contract has no rights under the Contracts (Rights of Third Parties) Act of 1999 to enforce any term of this Contract, but this does not affect any other right or remedy of a third party.
8. SERVICE OF NOTICES
Any written notice required by this Contract should be sent to the address of the intended recipient shown overleaf. Notices can be sent by hand or by post.
9. GOVERNING LAW AND JURISDICTION
This Contract and any relevant interaction between the parties shall be governed by and construed in accordance with the laws of England and Wales and both parties agree to submit to the non-exclusive jurisdiction of the courts of England and Wales in relation to any claim, dispute or difference which may arise hereunder or in relation to any relevant interaction between the parties prior to this Contract.
In these terms and conditions the following words shall have the meanings given in this section:
“Contract” means either (a) the set of web pages completed by the customer, which provide details of goods required, customer delivery address, payment card details, etc, and which incorporate the terms and conditions set out herein, and is concluded by us despatching the goods to you, or (b) if the order is taken on the telephone, the contract is concluded by us despatching the goods to you;
“'Goods” means any goods and/or material supplied by us to you and available for sale on this website or at our shop.
“ “Us” or “We” means The Knitting Corner, trading from the address no5 Mitchells’ shopping centre, Weeford Road, Sutton Coldfield, B75 6NA
“'Rights” means all copyright, design rights (whether registered or unregistered), patents, rights in trade marks (whether registered or unregistered), database rights or other intellectual property rights in this website and the goods, for the full term of those rights, worldwide.
“'You” means the person, firm or company placing the order in the terms set out herein.